Frequently Asked Questions

Feel free to contact us if you have any further questions.

Question: What food does Catarama use?

Answer: A selection of premium dry food (VIP / Hills / IAMS) is provided to the cats in the morning, while their evening meal comprises of fresh mince, Dine, Whiskers and Snappy Tom wet food.

Question: My cat has never been away from home. How do I know Catarama is the best cattery for him/her?

Answer: We encourage all owners to visit the facility and choose a lifestyle option that they think will suit their cat best. There are no dogs barking, the gardens are peaceful and secured, and the bedrooms are insulated … providing all cats with a tranquil setting.

Question: My cat is old. How will Catarama accommodate him/her?

Answer: We have a variety of single level lifestyle options for your cat to help replicate the family home. For cats that do not enjoy the heat, we also have a selection of reverse cycle air conditioned units as well as heat pads for Winter.

Question: If the weather is inclement, can my cat use the garden?

Answer: Yes. Ninety percent of the gardens are enclosed and weather proofed … you can choose any of one of them.

Question: I know my cat needs to be vaccinated but what level of vaccination does he/she require?

Answer: Catarama requires that all of its feline guests have F3 as their minimum level of vaccination. All cats must be currently vaccinated, with staff needing to sight any new guest’s certification upon entry. If the certification has been misplaced, then staff will require the name of your cat’s vet. Staff will then phone your vet to confirm your cat’s vaccination status.

Question: Will Catarama administer medication?

Answer: Yes and this will often be undertaken at no additional cost to you, by our experience staff, with a combined 43 years knowledge in animal husbandry.

Question: What happens if my cat falls sick?

Answer: We will endeavour to keep you updated throughout. As long as your vet’s practice is located between Brisbane and Tweed Heads, we will travel with your cat to your vet. In the case of an emergency though, we will use the closest available vet. Catarama will pay the veterinary expenses associated with the visit and then require reimbursement upon collection of your cat.

Question: My cat sleeps well on his/her own bedding. Can I bring it with him/her?

Answer: We supply ample bedding alternatives, but if your cat is really attached to his/her favourite ‘linen’ by all means, yes. However, the upkeep of hygiene and health are our major priorities so, if soiled, all bedding will be washed in our industrial washing machine.

Question: How do I know that my cat will enjoy shared accommodation?

Answer: All cats staying in a communal lifestyle setting are carefully monitored. Even where owners request that their cat stays in this type of setting, if the cat is not compatible or comfortable, it will be transitioned to private accommodation. As a general rule of thumb if your cat is sociable and enjoys visitors at home, it’s likely that he/she will be perfectly suited to this type of communal setting. If your cat can be nervous, a little flighty or just enjoys his/her own company then some private accommodation will be a good fit.